Point of View- The changing role of the store: Is your workforce ready?

Due to rapidly changing role of store on account of advent of disruptive digital technologies, retailers are contemplating or implementing store transformations and finding themselves in a tough spot to balance additional challenges associated with it. Such challenges get mitigated to a large extent with a dynamic and trained workforce. But, do retailers have a pool of such a workforce?

This report takes an in-depth look at the changing role of stores and workforce and the difference that an empowered workforce can create.

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