Infor is Onto Something

  A few days ago I received an invitation to attend Infor’s Retail event for industry research analysts and media in NYC. Of course, hearing from none other than Whole Foods, an Infor Optiva user, was a personal draw for me at this event. I must say I was both pleasantly surprised and curious about Infor’s rejuvenated strategy in retail. If true, this company’s vision and journey in retail could be termed as “disruptive”, especially because one doesn’t hear a lot of transformative software big ideas and follow-through action from ERP companies every day. However, I am now waiting for the real story from many more Infor customers. If what we heard comes to fruition, Infor retail users will experience several enhancements to Infor solutions that are deployed at retail home offices, stores and distribution centers in the foreseeable future. Briefly, here are my top two takeaways from the event and I will follow-up with some more updates during or just after NRF 2016: The digital and user-centered design strategy of Infor is driving a sizeable UI/UX upgrade for some very traditional and legacy retail solutions such as merchandise planning, PLM, CRM, financials and others. For example, within merchandise planning, changing up the complicated multi-attribute based planning tools is not easy. However, Infor demonstrated some interesting elements including functional diversification to the planning templates, look and feel changes, and user-level task integration tools as well as reminders/alerts for pending tasks. All these changes are geared towards one goal- simplification. Uber cloud enablement across all retail and other applications is a refreshing and welcome piece of news and one that is expected now from all enterprise and best-of-breed retail software companies as it promotes increased scalability and time to market. However, what clinched it for me was the...

Webinar: Retail Transformation

Exceeding customer expectations and staying a step ahead of the competition requires being nimble and responsive. Trends magnify the importance of fulfilling customer needs and brand promises with agility, speed and global presence. According to EKN’s 2014 millennial consumer data, mobile/device stickiness plays a significant role in the shopping journey for 1 in 3 millennial shoppers, pointing to an inevitable transformation in retail. (Razor-Sharp Millennial Focus is Imperative for Retail Sales Growth, EKN, February 2014) From physical stores to online, mobile, and social shopping, every retailer needs to embrace a digital transformation to thrive in today’s multichannel retail environment. Join the webcast as we discuss implementing strategies to transform and modernize retail, including: Smart investments in mobile and cloud computing Bridging the gap between in-store and digital experiences Best practices from retailers   Download Full...