The Case for Improved In-Store Labor Standards

The ever-dynamic retail industry is still not there when it comes to a structured set of operational standards in store. One such key concern area for retailers is related to labor standards and labor hour models where retailers are seeking standardization of processes. EKN data has shown how labor standard implementations have resulted in increased customer satisfaction and customer engagement rate, besides driving several operational efficiencies in the stores. This EKN point of view discusses how customer satisfaction, operational efficiencies and labor productivity can be addressed by properly implementing labor standards, task management and work measurement models. Download Full...

Changing the Retail Labor Model for a New Retail Environment

The existing labor model in retail is being turned on its head. The rapidly changing retail environment is creating new challenges for retailers and consumer goods manufacturers that have an impact on their labor needs. Omnichannel sales growth has led to a number of in-store challenges – increased competition accessible via a smartphone in a shopper’s hand, inventory and fulfillment challenges, need for merchandising alignment with the online experience and a much more demanding...

Changing the Retail Labor Model for a New Retail Environment

The existing labor model in retail is being turned on its head. The rapidly changing retail environment is creating new challenges for retailers and consumer goods manufacturers that have an impact on their labor needs. Omnichannel sales growth has led to a number of in-store challenges – increased competition accessible via a smartphone in a shopper’s hand, inventory and fulfillment challenges, need for merchandising alignment with the online experience and a much more demanding consumer. In this report, we will reveal findings from our latest retail labor survey, cite recent other EKN and several other industry studies that reinforce these changes in retail, and establish the need for a change in the labor model. The following pages help identify the biggest retail store labor need areas, how those needs can best be met, and how outsourcing can play a role in meeting them. Download Full...