Webinar: Omni-channel Order Management & Fulfillment

Upon recommendation from EKN Research’s 2014 Retail Advisory board, on Tuesday September 23rd at noon EST/9 am PST, EKN Research’s VP & Principal Analyst, Sahir Anand, conducted an exclusive “Top Transformation Drivers for Omni-channel Order Management & Fulfillment” webinar. This webinar revealed new facts from 100 retailers about what they want and expect in an Omni-channel Order to Fulfillment strategy and systems plan. A snapshot of the findings summary from this webinar:

  • For 61% of retailers, online order fulfilment from store is projected to grow the maximum among all the other aspects related to store in the next 2 years
  • Nearly half (47%) of retailers process both Business-to-Consumer (B2C) and Business-to-Business (B2B) Omni-channel/e-commerce orders today
  • Both online and Omni-channel order volume is undoubtedly on the rise. These companies expect 4.5 average revenue increase due to Omni-channel commerce and expect that share of online sales will increase from current 13% to 19.1% by 2016
  • As a result, a third of retailers say that reducing cost of orders is a top strategic investment priority for them at least for the next 12 months

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