Competing in the Age of Amazon – Profitable Category Diversification & Expansion Leveraging Customer Insight

A closer look at the category management process of Amazon reveals the customer-centric approach they have adopted while efficiently planning the category development process. This ebook discusses how retailers and suppliers have the opportunity to tap into this category development and optimization opportunity window and emerge as the leaders in their respective categories and markets. Download Full... read more

Strategies for agile, profitable and secure omnichannel execution

The surge in omnichannel commerce has redefined the way retailers interact with customers. In the pursuit to remain competitive and increase the customer base, retailers have mostly focused on front-end strategies to grab customer attention.However, of late, they have also realized the importance of an integrated order fulfillment and secure back-end process for seamless omnichannel execution.This report entails the various strategies that aid them to do so. Download Full... read more

Trends in e-commerce & digital fraud: Mitigating the risks

E-commerce, online, web-connected device (i.e. Internet of Things) related fraud is witnessing an upward trend, with merchants experiencing revenue loss as a result of fraudulent transactions. This ebook entails how fraud affects e-commerce business and the various methods and trends in this scenario. It also discusses how retailers are tackling online or e-commerce fraud issues along with providing recommendations for them to prevent fraud. Download Full... read more

Digital Transformation: Optimized User Experience and Application Performance

Integrating digital convergence along with network optimization and seamless connectivity is the key ingredient for effective business performance. Hence, it is vital for an organization to revisit, consider and plan the usage of the existing capacity before investing in additional capacity to ensure seamless operations and business performance. This infographic covers key digital transformation trends across Retail, Manufacturing, Banking & Finance. It also focuses on major business challenges in executing digital transformation programs and key steps to tackle these challenges across industries. Download... read more

Fashion and Apparel – Achieving a Frictionless Shopper Experience and Streamlined Operations

This ebook provides insights about the various changes and consumer demands that have affected the fashion and retail industry along with trends that are shaping and modifying it. It also discusses the continual increase in omnichannel sales that has forced retailers to take an active interest to create frictionless, omnichannel shopping experiences for customers. Download Full... read more

Lamps Plus : A Case Study-Led Approach to PLM Success

This report entails some key insights from the conversation between EKN’s principal analyst & CFO of a leading lighting retailer operating in US. They discussed various issues related to PLM and how software solutions are helping to overcome the challenges faced by them. It also discusses key pillars of the solution implemented and the ROI achieved from it. Download Full... read more

Point of View- The Changing Role of The Store: Is Your Workforce Ready?

Due to rapidly changing role of store on account of advent of disruptive digital technologies, retailers are contemplating or implementing store transformations and finding themselves in a tough spot to balance additional challenges associated with it. Such challenges get mitigated to a large extent with a dynamic and trained workforce. But, do retailers have a pool of such a workforce? This report takes an in-depth look at the changing role of stores and workforce and the difference that an empowered workforce can create. Download... read more

Retail Headquarters & Stores Collaboration: Looking Forward to Building Next Gen Retail Workforce

To balance an ever-increasing in-store activity, retailers are faced with the multiple challenges. One of the critical challenges which does not always find prominence is lack of collaboration between headquarters and stores which, often, makes the process of retailing even more complex. This point of view identifies the challenges faced by retailers and analyzes it from both the store and headquarters’ perspective. It also provides a prescriptive set of actions that retailers might focus on to address such challenges. Download Full... read more

El Corte Ingles: A Case Study-Led Approach to Supply Chain Success

This document entails some key insights from the conversation between EKN’s principal analyst & General Manager of a leading department store operating in Europe. They discussed various issues related to private label sourcing and how software solutions are helping to overcome the challenges faced by them. This reports also discusses some key KPIs which are vital in the sourcing process. Download Full... read more

A New Store Excellence Scorecard

To stay ahead, every detail of customer behavior and operations must be regularly monitored in real-time. While retailers say they are striving to improve store performance, the question remains, if they are evaluating themselves on the right set of parameters. This report will help retailers discover some new and upcoming KPIs and performance management strategies, which will help retailers address traffic volatility, increase inventory visibility, improve customer engagement, understand the path-to-purchase, reduce shrink, and better the employee engagement, assortment localization and overall operational performance. Download Full... read more