Stores as Hubs of Omnichannel: Myth vs. Reality

Inconsistencies in operational execution and need for deeper integration with complex Omnichannel programs are the leading business challenges facing stores today. The complexities of creating a single integrated channel experience in the store are tremendous and the pressure of cost justifying each investment has slowed (not stalled) retailer’s efforts. As a consequence, stores are under duress from corporate to re-calibrate operations to increase store contribution to Omnichannel sales and profitability. Download this benchmark report to understand business challenges, capabilities, priorities and investment areas retailers need to focus on when undergoing Omnichannel transformation for stores. Download Full...

Customer-Centricity: The Holy Grail of Omni-Channel Merchandising

While retailers are making great strides with customer-centricity in marketing and customer service, merchandising has not made the same progress. The move toward customer-centricity will require not just higher levels of coordination but for many retail organizations dramatic cultural change. Download this benchmark report to learn about priority initiatives, challenges and technology trends in 2015 & beyond related to building customer-centric merchandising/assortments and discover areas related to business processes, technology and strategies where best-in-class retailers focus. Download Full...

Managing and Engaging Modern Labor for Omni – Channel Success

While seamless retail store execution depends on store planning and the ability to offer great products and shopping experience; employee engagement and optimum labor hour utilization is arguably the most critical strategic element in stores’ arsenal for driving consistent execution, sales uplift and customer satisfaction. Download this Benchmark report to understand what if in-store labor hour utilization was converted to a 50-50 balance between operational and customer service tasks and how can retailers and their brand partners work towards creating such a balance and attain better sales, employee engagement and customer connection as a result. Download Full...

Customer Context Power – A Success Imperative

Retailers and hospitality enterprises are well aware that consistently high standards of in-store or in-location customer engagement are key imperatives for customer relevance, financial gains, loyalty and brand advocacy. However, more often than not, such standards break-down in stores due to a wide variety of reasons. Download this benchmark report to understand why the right customer for the right offer in-store is a top priority and key business pains, performance and capabilities related to in-store customer engagement. Download Full...

2015 Retail Point-of-Sale Blueprint

With the average age of POS platform being 6.9 years, the retail industry needs to address aging and outdated POS systems or face compliance penalties, security risks and limited ability to meet growing business needs. As a result, a majority of the surveyed retailers (6 in 10) are planning to replace their POS platform over the next 24 months. This shift is primarily driven by 4 key factors including EuroPay, MasterCard, and Visa (EMV)-liability shift, growing need for mobility, Omni-channel POS integration and the introduction of new payment methods. The report illustrates four key areas of focus for retailers as they look to build their POS upgrade plans and refine their dynamic POS strategy. Each section contains specific short, medium and long-term recommendations and key data points. Download Full...

Webinar: 2015 Retail Point-of-Sale Blueprint

Sahir Anand, EKN’s VP Research & Principal Analyst, presented findings from a recently completed survey of 85+ US retailers as part of EKN’s “2015 Retail Point-of-Sale Blueprint” industry benchmark. This webinar was an exclusive, invite-only preview before the release of the report in March 2015. Our POS Forecast survey reveals that 2015 and 2016 look to be big years for POS software and hardware transformation and upgrade projects for 6 out of 10 retailers due to 4 key factors including: The October 2015 EMV (Eurocard, Master, Visa) payment mandate The immediate need for integrated view of store and online POS transactions The prominence of mobile payment affinity among consumers The fact that many POS systems that have either lived their life or coming close to the end. EKN data shows a third of POS systems are 7 years or older (more than half are 10 years or older) Listen to Full...