Reuters: EKN Research Unleashes Study on Labor for Omni-Channel Success

Reuters quoted EKN’s benchmark report, Managing and Engaging Modern Labor for Omni-Channel Success, that explores how retailers can improve sales, customer engagement and customer satisfaction as a result right labor model. From Reuters: According to EKN’s analysis, retailers and brands need to re-assess store labor models by type of labor tasks, time utilization, overall sales and customer engagement effectiveness by taking Omni-channel customer service needs into consideration in areas such as: Offers and promotions, order management, fulfillment, returns, etc. Download Full...

Samsung: How Point-of-Sale Tablets Are Transforming Retail

Samsung, Contributor, Deena M. Amato-McCoy, quotes EKN’s research on omnichannel customer engagement in an article that explores how mobile tablets are transforming the retail industry. From the article: With the recent explosion of mobile technology, the role of point-of-sale (POS) solutions has moved beyond the purely transactional to creating a more engaging shopping experience. With an eye on solutions that drive customer interaction and simplify payment processes, savvy retailers are transforming the in-store shopping experience with point-of-sale tablets. Download Full...

How Communication and Big Data Create Competitive Advantages in Fashion

Bob McKee, Fashion Industry Strategy Director, Infor, explores the importance of communication and big data in the fashion industry, quoting EKN’s research on the same topic. From the article: In a recent study by EKN, 80 percent of the respondents from the fashion and retail industry are, at best, “mulling over” the possible use of Big Data in their business intelligence analysis. Interestingly, this doesn’t seem to change much around the globe. Obviously the fashion world is not convinced. Download Full...

2015 Restaurant Technology Study

EKN”s Restaurant Technology Study reveals the latest technology trends that are impacting the food service industry. From the article: The 17th annual Restaurant Technology Study reveals the latest technology trends that are impacting the food service industry. The report covers a comprehensive range of topics including: technology budgets and spending allocations across a variety of projects; IT decision-making strategies; and top tech challenges. New this year, check out what made the “Top 10 Most Important Technologies” list for 2015. Download Full...

Microstrategy.com: 5 Tips That Will Transform The Way Your Stores Operate

Microstrategy.com, Contributor Eileen Kolev, quotes EKN’s research on mobility in the retail industry in a blog that explores how mobile technology can improve the way stores operate. From the blog: It’s clear to retailers that mobile technology can play a major part in streamlining these store processes and in enhancing the customer in-store experience. In fact, 77% of retailers believe that store operations will have the greatest positive impact from mobility initiatives according to a recent EKN Mobility in Retail 2014 Report. They are investing in mobility with the goal of improving workforce productivity and enhancing the customer experience. Download Full...

WiFi360: Leading the Way in Location-Based Customer Engagement

Adlane Fellah, Contributor of WiFi360, explores how the hospitality companies are increasing loyalty by focussing on in-location guest engagement, quoting EKN’s research on the same topic. From the original article: The implementation of in-location guest engagement strategies is leading to positive financial gains for more than 80% of US-based hospitality companies. That’s according to the Guest Engagement and Experience Technologies in Restaurant and Lodging Survey conducted by EKN and AT&T released in January of 2015....